Our shipping cost is a flat rate of $9.95 per order to anywhere in the contiguous United States. Orders over $50 will be delivered for free. Orders placed today are usually shipped the next business day by FedEx Ground. There may be some delays due to weekends or holidays, however. Some lightweight products may be shipped using FedEx Smartpost. We perform our own shipping, picking, and packing at our warehouse in Boston, Massachusetts. You can expect your order to arrive within 3-7 business days.
Underite.com is not responsible for lost packages due to incorrect shipping information provided on the order. Please make sure you’ve entered the correct shipping information at the time of checkout. Also, review the email confirmation of the order once your order is placed to ensure the information entered is correct. If your order ships with incorrect information and we need to re-route or reship the order to the correct address, you will be charged an additional shipping fee for this service. Please notify us as soon as possible if you suspect your order is being shipped to the wrong address and we’ll do everything we can to correct the issue before the order ships.
Product Not What You Ordered?
If you received a product incorrectly or received a product you did not order, read the instructions in our returns policy, but DO NOT return the product until you’ve spoken with someone from our customer service team. If you believe you’ve received an incorrect item, please email us at support@underite.com or call us at 1 (857) 302-1234. Please be prepared to provide the Reorder Part # listed on the filter you received.
Product Damaged in Shipping?
If your product was damaged during shipping, then read the instructions in our returns policy, but DO NOT return the product until someone from our customer service team contacts you via email or phone. Your damaged product claim will process much faster if you speak with us first. Please be prepared to provide a picture of the damaged product. This will be necessary for us to approve a reship of the damaged item.